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1. Six Sigma is defined in terms of a statistical process and a program designed to reduce defects to help lower costs, save time, and improve customer satisfaction. What are the three elements of a comprehensive Six Sigma system? How does each contribute to achieving and sustaining business success?
Your response should be at least 200 words in length.
2. Explain how product life-cycle management (PLM) impacts product design.
Your response should be at least 200 words in length.
3. Choose two products or services you purchased recently. Describe those products and services in terms of their functions and attributes. What written specifications and standards might operations use to define each product or service?
Your response should be at least 200 words in length.
4. Explain the ways to achieve total quality management (TQM).
Your response should be at least 200 words in length.
