Principles of Management
Select the single best answer for each question or statement then transfer your answers to the
Appropriates can sheet provided.
1Rajisassignedtoholdapressconferencethatdiscussesthecompany'splansto
Build anew plant Raj is performing the role.
a .disseminator
b .monitor
c .liai son
d .spo k esperson
2 Issues of equity and fairness are usually tied to which of the following approaches?
a .Ut i lita ri an
b .Justice
c .Ind i v i dual
_ _d .Expert
3 A company allows a foreign firm to pay it a fee and a share of the profits for using
The first company's brand name and a package of materials and services . This is called :
a .franchis i ng.
b .li censing .
c .countertrading.
d .aj o i n tve n ture .
4
The four stages of a project are in order :
a .de fi n iti on,execution ,planning ,andclosing .
b.execution,definition ,planning ,andclosing .
c .definition ,planning ,execution,andc l osing.
d .plann i ng,defin i tion ,execu ti on ,andclo si ng .
5
Imelda is a careful decision maker who has a reputation for taking along time to
makedecisions.Sheisverythoroughincollectinginformationandevaluatingmore
6 groups divisions or business units around similar businesses or
i ndustries .
a .Functionalstructures
b .P r oductdiv i sions
c .Conglomerates
d .Matrixorga ni z a t i o n s
7
The Human Resource Department at ABC Company has just calculated the
Absenteeism rate for 2004 and it is 25% higher than it was in 2002 and 2003. ABC
should:
a .waituntiltheendof2002andseewha tt heratei s.
.b .investigatewhetheremploye eshavebecomedissatisfiedwiththeirjob s .
c .beginamajorjobredes i gneffort .
d .i nst i tutestrictdisc i plinarypro c eduresfo remployeeswhoareabsen t.
8
Bethanyiswritingapaperforhe rManagementclass .Shealreadyhasastrong' A'in
t heclass,andonlyneedstogetaConthepapertokeephe rA .Assheprepares
experiencing:
thefinalversionofthepaper ,shetakesspecialcarethatthepaperiswell-written,
ins i ghtful,anderror-free ,somethingthatshecanbeproudof .Bethanyis
a .anintrinsicreward.
b.h i ghequity.
c .abelonging nessneed .
d.ahyg i enefacto r .
9 People with exhibit less anxiety greater motivation and stronger
expectationsthateffortleadstoperformance.
a .high self-efficacy
--
--'
b.high self-monitoring
c.internal locus ofcontrol
d .high tolerance forambiguity
10 AUPS driver fails to perform according to the standards set for the route and traffic
conditions . A supervisor rides along and gives suggestions for improvement. This is
the stage of the control process.
a. compare performance to standards
b . establish standards
c. measure performance
d .take corrective action
Select the single best answer for each question or statement then transfer your answers to the
Appropriates can sheet provided.
1
The marketing goal of getting the right quantities to the right locations at the right
time"is:
a .communicating thevalue proposition.
b .supply c h ain management.
c, .crea t ing value.
d .c a p t ur i ng valu e .
2 Many firms with complex products have missionary sales people who assist
Customers with problems and implementation programs. These sales people rarely
sellproductsbutoftenbecomeinvolvedinandknowledgeableaboutcustomer's
needsandwants .Thesesalespeoplefocusona(n)o r i entationw i th
theircustomers .
a .transactional
3 In most companies marketing resource allocation decisions are made at the SBU or
4 Zappos an online shoe company knows shoes are typically a(n)good, with the consumer often spending time comparing alternatives . They overcome that aspect of the consumer's search process by offering a free no questions asked
returnpolicy.
VALSisthemostwidelyusedt oo l.
a.geographic
b .self-actualization
c .psychographic
d .benefit
6. Firms can close the gap by matching customer expectations with actual
servicethroughresearch.
a .seniority
b .knowledge
c.standards
d .communication
7. A(n) is a facility for the receipt storage and redistribution of goods to
companystoresorcustomers .
a.circulationcenter
b .distributioncenter
c .UPCoffice
d .collaborativereplenishmentoffice
8
Browsing personal service instant gratification entertainment and social interaction
and are benefits provided by the store channel.
a.cashandcreditpayment
b .convenience
c .broaderselection
d . personalization
9
Almost every banker thinks his or her firm provides better service than their
competitors .Ifthisisaccurate,andcustomersrecognizeit,thebankcreatesand
deliversvaluethrough:
a .customerexcellence.
b,operatio624
servicethroughresearch.
a .seniority
b .knowledge
c.standards
d .communication
7. A(n) is a facility for the receipt storage and redistribution of goods to
companystoresorcustomers .
a.circulationcenter
b .distributioncenter
c .UPCoffice
d .collaborativereplenishmentoffice
8
Browsing personal service instant gratification entertainment and social interaction
and are benefits provided by the store channel.
a.cashandcreditpayment
b .convenience
c .broaderselection
d . personalization
9
Almost every banker thinks his or her firm provides better service than their
competitors .Ifthisisaccurate,andcustomersrecognizeit,thebankcreatesand
deliversvaluethrough:
a .customerexcellence.
b,operatio624
